Total Quality Management – by Poornima M. Charantimath (2017)

This book follows a business approach that looks critically at the products and services the company provides in relation to the processes it employs to create them. Special features chapter opening vignettes, Marginal additions, Updated ISO standards, An Introduction to Integrated Management system and updated audit process. Another USP of this book is now it is in 2 colour format. Chapter-opening vignettes – accompanied with an image – have been included in all chapters. Each page has been provided with marginal additions to enhance learning. The manufacturing and service sectors have been covered in greater detail by showcasing real-world practices from the Indian and global scenarios. Chapters have been updated to include the latest data and developments such as the introduction of an integrated management system in Chapter 17. A complete supplement package comprising an instructors’ manual, Power-Point lecture slides and multiple-choice questions has been added.

Click here to see full contents.

Table of content

1. Quality Concepts

2. Quality Gurus

3. The Philosophy of Total Quality Management

4. Leadership and Strategic Planning

5. TQM Kitemarks

6. Statistical Concepts in Quality

7. Six Sigma8. Quality Improvement Tools

9. Kaizen – Continuous Improvement

10. Breakthrough Improvement

11. Benchmarking

12. Business Process Re-engineering

13. Business Process Management

14. Total Productive Maintenance

15. Customer-driven Quality

16. TQM in Services

17. Quality Management System

18. Management Audit

Product details

  • ASIN : B073V1QJ76
  • Publisher : Pearson; 3rd edition (April 27, 2017)
  • Publication date : April 27, 2017
  • Language : English
  • File size : 16404 KB

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