Quality Management for organizational excellence introduction to total Quality – by Goetsch and Davis (2016)
The book’s first section focuses on the “people aspects” of quality management, including leading change, employee empowerment, training, team building/teamwork, and conflict management, while the second section deals with the “technical aspects,” including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking. Topics have been updated to include the latest trends